Website Terms of Use

The website located at www.myreem.ai (the “Site”) is a copyrighted work belonging to TheFairFactory, LLC (“Company”, “us”, “our”, and “we”). Certain features of the Site may be subject to additional guidelines, terms, or rules, which will be posted on the Site in connection with such features. All such additional terms, guidelines, and rules are incorporated by reference into these Terms.

These Terms of Use (these “Terms”) set forth the legally binding terms and conditions that govern your use of the Site. By accessing or using the Site, you are accepting these Terms (on behalf of yourself or the entity that you represent), and you represent and warrant that you have the right, authority, and capacity to enter into these Terms (on behalf of yourself or the entity that you represent). you may not access or use the Site or accept the Terms if you are not at least 18 years old. If you do not agree with all of the provisions of these Terms, do not access and/or use the Site.

1.1 Account Creation. In order to use certain features of the Site, you must register for an account (“Account”) and provide certain information about yourself as prompted by the account registration form. You represent and warrant that: (a) all required registration information you submit is truthful and accurate; (b) you will maintain the accuracy of such information. You may delete your Account at any time, for any reason, by following the instructions on the Site. Company may suspend or terminate your Account in accordance with Section 8.

1.2 Account Responsibilities. You are responsible for maintaining the confidentiality of your Account login information and are fully responsible for all activities that occur under your Account. You agree to immediately notify Company of any unauthorized use, or suspected unauthorized use of your Account or any other breach of security. Company cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements.

2.1 License. Subject to these Terms, Company grants you a non-transferable, non-exclusive, revocable, limited license to use and access the Site solely for your own personal, noncommercial use.

2.2 Certain Restrictions. The rights granted to you in these Terms are subject to the following restrictions: (a) you shall not license, sell, rent, lease, transfer, assign, distribute, host, or otherwise commercially exploit the Site, whether in whole or in part, or any content displayed on the Site; (b) you shall not modify, make derivative works of, disassemble, reverse compile or reverse engineer any part of the Site; (c) you shall not access the Site in order to build a similar or competitive website, product, or service; and (d) except as expressly stated herein, no part of the Site may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means. Unless otherwise indicated, any future release, update, or other addition to functionality of the Site shall be subject to these Terms. All copyright and other proprietary notices on the Site (or on any content displayed on the Site) must be retained on all copies thereof.

2.3 Modification. Company reserves the right, at any time, to modify, suspend, or discontinue the Site (in whole or in part) with or without notice to you. You agree that Company will not be liable to you or to any third party for any modification, suspension, or discontinuation of the Site or any part thereof.

2.4 No Support or Maintenance. You acknowledge and agree that Company will have no obligation to provide you with any support or maintenance in connection with the Site.

2.5 Ownership. Excluding any User Content that you may provide (defined below), you acknowledge that all the intellectual property rights, including copyrights, patents, trade marks, and trade secrets, in the Site and its content are owned by Company or Company’s suppliers. Neither these Terms (nor your access to the Site) transfers to you or any third party any rights, title or interest in or to such intellectual property rights, except for the limited access rights expressly set forth in Section 2.1. Company and its suppliers reserve all rights not granted in these Terms. There are no implied licenses granted under these Terms.

2.6 Feedback. If you provide Company with any feedback or suggestions regarding the Site (“Feedback”), you hereby assign to Company all rights in such Feedback and agree that Company shall have the right to use and fully exploit such Feedback and related information in any manner it deems appropriate. Company will treat any Feedback you provide to Company as non-confidential and non-proprietary. You agree that you will not submit to Company any information or ideas that you consider to be confidential or proprietary.

3.1 User Content. “User Content” means any and all information and content that a user submits to, or uses with, the Site (e.g., content in the user’s profile or postings). You are solely responsible for your User Content. You assume all risks associated with use of your User Content, including any reliance on its accuracy, completeness or usefulness by others, or any disclosure of your User Content that personally identifies you or any third party. You hereby represent and warrant that your User Content does not violate our Acceptable Use Policy (defined in Section 3.3). You may not represent or imply to others that your User Content is in any way provided, sponsored or endorsed by Company. Since you alone are responsible for your User Content, you may expose yourself to liability if, for example, your User Content violates the Acceptable Use Policy. Company is not obligated to backup any User Content, and your User Content may be deleted at any time without prior notice. You are solely responsible for creating and maintaining your own backup copies of your User Content if you desire.

3.2 License. You hereby grant (and you represent and warrant that you have the right to grant) to Company an irrevocable, nonexclusive, royalty-free and fully paid, worldwide license to reproduce, distribute, publicly display and perform, prepare derivative works of, incorporate into other works, and otherwise use and exploit your User Content, and to grant sublicenses of the foregoing rights, solely for the purposes of including your User Content in the Site. You hereby irrevocably waive (and agree to cause to be waived) any claims and assertions of moral rights or attribution with respect to your User Content. By using Reem through WhatsApp, you consent to the processing and storage of your messages and contact information solely for the purpose of delivering and improving the Service.

3.3 Acceptable Use Policy. The following terms constitute our “Acceptable Use Policy”:

• You agree not to use the Site to collect, upload, transmit, display, or distribute any User Content (i) that violates any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right, (ii) that is unlawful, harassing, abusive, tortious, threatening, harmful, invasive of another’s privacy, vulgar, defamatory, false, intentionally misleading, trade libelous, pornographic, obscene, patently offensive, promotes racism, bigotry, hatred, or physical harm of any kind against any group or individual or is otherwise objectionable, (iii) that is harmful to minors in any way, or (iv) that is in violation of any law, regulation, or obligations or restrictions imposed by any third party.
• In addition, you agree not to: (i) upload, transmit, or distribute to or through the Site any computer viruses, worms, or any software intended to damage or alter a computer system or data; (ii) send through the Site unsolicited or unauthorized advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes, or any other form of duplicative or unsolicited messages, whether commercial or otherwise; (iii) use the Site to harvest, collect, gather or assemble information or data regarding other users, including e-mail addresses, without their consent; (iv) interfere with, disrupt, or create an undue burden on servers or networks connected to the Site, or violate the regulations, policies or procedures of such networks; (v) attempt to gain unauthorized access to the Site (or to other computer systems or networks connected to or used together with the Site), whether through password mining or any other means; (vi) harass or interfere with any other user’s use and enjoyment of the Site; or (vii) use software or automated agents or scripts to produce multiple accounts on the Site, or to generate automated searches, requests, or queries to (or to strip, scrape, or mine data from) the Site (provided, however, that we conditionally grant to the operators of public search engines revocable permission to use spiders to copy materials from the Site for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials, subject to the parameters set forth in our robots.txt file).

3.4 Enforcement. We reserve the right (but have no obligation) to review, refuse and/or remove any User Content in our sole discretion, and to investigate and/or take appropriate action against you in our sole discretion if you violate the Acceptable Use Policy or any other provision of these Terms or otherwise create liability for us or any other person. Such action may include removing or modifying your User Content, terminating your Account in accordance with Section 8, and/or reporting you to law enforcement authorities.

3.5 Indemnification. You agree to indemnify and hold Company (and its officers, employees, and agents) harmless, including costs and attorneys’ fees, from any claim or demand made by any third party due to or arising out of (a) your use of the Site, (b) your violation of these Terms, (c) your violation of applicable laws or regulations or (d) your User Content. Company reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of these claims. You agree not to settle any matter without the prior written consent of Company. Company will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.

4.1 Google Account Connection

Reem offers optional integration with Google services, including Google Contacts and Google Calendar ("Google Services"). By connecting your Google account to Reem, you:

(a) Authorize Reem to access and use your Google data as described in our Privacy Policy and as necessary to provide the Service;

(b) Represent and warrant that you have the right to grant Reem access to your Google account and the data contained therein;

(c) Acknowledge that your use of Google Services through Reem is subject to Google's Terms of Service (https://policies.google.com/terms) and Privacy Policy (https://policies.google.com/privacy);

(d) Agree that you are solely responsible for your use of Google Services and for complying with Google's terms and policies.

4.2 Scope of Google Access

When you connect your Google account to Reem, you grant the following permissions:

Google Contacts Access (https://www.googleapis.com/auth/contacts):
This permission grants Reem full read and write access to your Google Contacts, allowing Reem to:

• View all contact information including names, email addresses, phone numbers, notes, and other contact details
• Create new contacts when you provide information to Reem (e.g., "Add Sarah Jones, sarah@company.com, 555-1234")
• Update existing contact information when you request changes (e.g., "Update John's email to john@newcompany.com")
• Delete contacts on your behalf if you instruct Reem to do so
• Organize contacts into groups and apply labels

Google Calendar Access (https://www.googleapis.com/auth/calendar.events):
This permission grants Reem read and write access to events on all your calendars, allowing Reem to:

• View all calendar events including titles, dates, times, locations, descriptions, and attendees
• Create new calendar events when you schedule meetings or set reminders (e.g., "Schedule a meeting with Sarah next Tuesday at 2pm")
• Update existing events when you request changes to meeting times or details
• Delete events on your behalf if you cancel meetings through Reem
• Manage event attendees and send calendar invitations

Note on Write Access:
Both permissions include write access, which means Reem can make changes to your Google Contacts and Calendar based on your instructions given through WhatsApp. Reem will only make changes when you explicitly request them through natural conversation. However, you are responsible for reviewing and verifying any changes made by Reem to your Google data, particularly during the beta testing phase.

Single Authorization:
Both Google Contacts and Google Calendar permissions are requested together when you connect your Google account to Reem. If you wish to use Reem's Google integration features, you must grant both permissions. You may revoke access at any time through your Google Account settings at https://myaccount.google.com/permissions.

4.3 Optional Nature of Google Integration

Google integration is entirely optional. You may:

• Use Reem's core features without connecting any Google services
• Choose to connect or not connect your Google account at any time
• Revoke access at any time without affecting your ability to use other Reem features that don't require Google data

Certain Reem features that specifically require Google data will not be available unless you grant the relevant permissions. These features include but are not limited to:

• Retrieving contact information (e.g., "Who is John Smith?")
• Creating or updating contacts (e.g., "Add Sarah's email")
• Viewing your calendar (e.g., "What's on my schedule today?")
• Creating or modifying calendar events (e.g., "Schedule a meeting with...")

4.4 Use of Google Data

Reem will use your Google data solely as described in our Privacy Policy and as necessary to:

• Provide the features and functionality you request through WhatsApp
• Improve the accuracy and quality of Reem's responses
• Maintain and improve the Service
• Comply with applicable laws and regulations

We will NOT:

• Sell your Google data to third parties
• Use your Google data for advertising purposes
• Share your Google data with third parties except as described in our Privacy Policy (such as necessary AI processing)
• Use your Google data in ways that are inconsistent with the permissions you granted or our Privacy Policy

4.5 AI Processing of Google Data

To provide intelligent responses and assistance, Reem processes your requests using artificial intelligence services provided by third parties (currently OpenAI and/or Anthropic). When you use Reem features that require access to your Google data, that data may be transmitted to and processed by these AI service providers.

By connecting your Google account and using Reem's AI-powered features, you acknowledge and agree that:

(a) Your Google data may be processed by third-party AI providers to generate responses to your queries;

(b) This processing is necessary to provide the conversational AI functionality that makes Reem useful;

(c) Our AI providers operate under strict data processing agreements that prohibit them from using your data to train their models;

(d) All data transmission to AI providers is encrypted using industry-standard protocols;

(e) AI providers may temporarily cache your data for the duration of processing your request but do not retain it afterward.

If you do not wish your Google data to be processed by AI providers, you should not connect your Google account to Reem or should not use features that require AI processing of your Google data.

4.6 Data Accuracy and Your Responsibility

While Reem strives to accurately access and display your Google data, we do not guarantee the accuracy, completeness, or timeliness of Google data displayed through Reem. You acknowledge that:

(a) You are responsible for verifying the accuracy of any Google data before relying on it for important decisions;

(b) If you grant write access to your Google Contacts or Calendar, you are responsible for reviewing any changes Reem makes on your behalf;

(c) Reem is not liable for any errors, omissions, or inaccuracies in Google data displayed through the Service;

(d) Because Reem is in beta testing, errors in accessing, displaying, or modifying Google data may occur more frequently than in a production service;

(e) You should maintain independent backups of critical contacts and calendar information;

(f) Reem's interpretation of your instructions may not always match your intent, and you should verify changes to your Google data after making requests.

4.7 Revoking Google Access

You may revoke Reem's access to your Google account at any time by:

(a) Visiting https://myaccount.google.com/permissions and removing Reem's access; OR

(b) Contacting us at reem@myreem.ai and requesting disconnection (we will process your request within 24 business hours); OR

(c) Using any disconnection feature provided within Reem's interface or settings (if available).

When you revoke access:

• Reem will immediately stop accessing your Google account
• We will delete your Google authentication tokens immediately
• Cached Google data will be deleted within 30 days as described in our Privacy Policy
• You may continue using Reem's features that do not require Google data
• Features requiring Google data will no longer function until you reconnect

You may reconnect your Google account at any time by going through the authorization process again.

4.8 Google Service Interruptions

Reem's ability to access your Google data depends on Google's services being available and operational. Company is not responsible for:

(a) Any interruption, suspension, or termination of Google services;

(b) Any changes to Google's APIs, terms, or policies that affect Reem's functionality;

(c) Any data loss or service interruption resulting from Google's actions or Google service outages;

(d) Google's decision to revoke or limit Reem's access to Google APIs;

(e) Rate limiting or throttling imposed by Google that may affect the speed or availability of Google-dependent features;

(f) Any errors or inconsistencies in data returned by Google's APIs.

If Google's services are unavailable or if Google revokes Reem's access to Google APIs, features that depend on Google data will not function until service is restored. We will make reasonable efforts to notify you of any prolonged Google service interruptions that we become aware of.

4.9 Compliance with Google Policies

Company agrees to use Google user data in compliance with the Google API Services User Data Policy, including the Limited Use requirements. This means:

(a) Reem will only use access to your Google data to provide or improve user-facing features that are prominent in Reem's user interface;

(b) Reem will not transfer your Google data to others unless:

• It is necessary to provide or improve user-facing features (such as processing by AI providers);
• It is necessary to comply with applicable law; or
• It is part of a merger, acquisition, or sale of assets, and only with your affirmative consent;

(c) Reem will not use or transfer your Google data for serving advertisements;

(d) Reem will not allow humans to read your Google data unless:

• We have obtained your affirmative agreement (such as for specific support requests);
• It is necessary for security purposes (such as investigating potential abuse or security incidents); or
• It is required to comply with applicable law.

4.10 Changes to Google Integration

Company reserves the right to:

(a) Add support for additional Google services in the future (subject to your consent for new permissions);

(b) Modify or discontinue Google integration features at any time with reasonable notice;

(c) Change the scope of Google permissions requested (you will be notified and asked to re-authorize if changes affect existing permissions);

(d) Suspend or terminate Google integration if required by Google, or if we determine it is necessary for security, legal, or operational reasons.

We will provide reasonable notice of any material changes to Google integration features, except in cases where immediate changes are necessary for security, legal compliance, or to comply with Google's requirements. If you do not agree to changes in Google permissions, you may revoke access, though this may limit your ability to use certain features.

4.11 Limitation of Liability for Google Integration

IN ADDITION TO THE LIMITATIONS SET FORTH IN SECTION 7, COMPANY SHALL NOT BE LIABLE FOR:

(a) ANY LOSS, CORRUPTION, OR UNAUTHORIZED ACCESS TO YOUR GOOGLE DATA;

(b) ANY ERRORS OR INACCURACIES IN GOOGLE DATA DISPLAYED THROUGH REEM;

(c) ANY UNINTENDED MODIFICATIONS TO YOUR GOOGLE CONTACTS OR CALENDAR RESULTING FROM YOUR USE OF REEM, INCLUDING MODIFICATIONS THAT MAY OCCUR DUE TO MISINTERPRETATION OF YOUR INSTRUCTIONS;

(d) ANY ACTIONS TAKEN BY GOOGLE REGARDING YOUR GOOGLE ACCOUNT, INCLUDING SUSPENSION OR TERMINATION;

(e) ANY INTERRUPTION OF GOOGLE SERVICES OR GOOGLE API AVAILABILITY;

(f) ANY DATA LOSS RESULTING FROM REVOCATION OF ACCESS OR DELETION OF YOUR ACCOUNT;

(g) ANY DAMAGES ARISING FROM YOUR RELIANCE ON GOOGLE DATA DISPLAYED THROUGH REEM WITHOUT INDEPENDENT VERIFICATION.

YOU ACKNOWLEDGE THAT GRANTING WRITE ACCESS TO YOUR GOOGLE CONTACTS OR CALENDAR CARRIES INHERENT RISKS, INCLUDING THE RISK OF ACCIDENTAL DELETION OR MODIFICATION OF DATA. YOU ASSUME ALL SUCH RISKS BY GRANTING THESE PERMISSIONS AND USING REEM'S GOOGLE INTEGRATION FEATURES.

4.12 Other Third-Party Integrations

From time to time, Company may offer integration with other third-party services beyond Google Services. Any such integrations will be governed by:

(a) These Terms of Service;

(b) Our Privacy Policy;

(c) Any additional terms specific to that integration, which will be presented to you before you authorize the integration;

(d) The third-party service provider's own terms and policies.

You acknowledge that:

• Company is not responsible for third-party services, their availability, their data practices, or any issues arising from your use of third-party services through Reem
• Third-party integrations are offered "as-is" and may be modified or discontinued at any time
• You are responsible for complying with the terms and policies of any third-party services you choose to integrate with Reem

5.1 Third-Party Links & Ads. The Site may contain links to third-party websites and services, and/or display advertisements for third parties (collectively, “Third-Party Links & Ads”). Such Third-Party Links & Ads are not under the control of Company, and Company is not responsible for any Third-Party Links & Ads. Company provides access to these Third-Party Links & Ads only as a convenience to you, and does not review, approve, monitor, endorse, warrant, or make any representations with respect to Third-Party Links & Ads. You use all Third-Party Links & Ads at your own risk, and should apply a suitable level of caution and discretion in doing so. When you click on any of the Third-Party Links & Ads, the applicable third party’s terms and policies apply, including the third party’s privacy and data gathering practices. You should make whatever investigation you feel necessary or appropriate before proceeding with any transaction in connection with such Third-Party Links & Ads.

5.2 Other Users. Each Site user is solely responsible for any and all of its own User Content. Since we do not control User Content, you acknowledge and agree that we are not responsible for any User Content, whether provided by you or by others. We make no guarantees regarding the accuracy, currency, suitability, appropriateness, or quality of any User Content. Your interactions with other Site users are solely between you and such users. You agree that Company will not be responsible for any loss or damage incurred as the result of any such interactions. If there is a dispute between you and any Site user, we are under no obligation to become involved.

5.3 Release. You hereby release and forever discharge Company (and our officers, employees, agents, successors, and assigns) from, and hereby waive and relinquish, each and every past, present and future dispute, claim, controversy, demand, right, obligation, liability, action and cause of action of every kind and nature (including personal injuries, death, and property damage), that has arisen or arises directly or indirectly out of, or that relates directly or indirectly to, the Site (including any interactions with, or act or omission of, other Site users or any Third-Party Links & Ads). IF YOU ARE A CALIFORNIA RESIDENT, YOU HEREBY WAIVE CALIFORNIA CIVIL CODE SECTION 1542 IN CONNECTION WITH THE FOREGOING, WHICH STATES: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.”

THE SITE IS PROVIDED ON AN “AS-IS” AND “AS AVAILABLE” BASIS, AND COMPANY (AND OUR SUPPLIERS) EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ALL WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, OR NON-INFRINGEMENT. WE (AND OUR SUPPLIERS) MAKE NO WARRANTY THAT THE SITE WILL MEET YOUR REQUIREMENTS, WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS, OR WILL BE ACCURATE, RELIABLE, FREE OF VIRUSES OR OTHER HARMFUL CODE, COMPLETE, LEGAL, OR SAFE. IF APPLICABLE LAW REQUIRES ANY WARRANTIES WITH RESPECT TO THE SITE, ALL SUCH WARRANTIES ARE LIMITED IN DURATION TO 90 DAYS FROM THE DATE OF FIRST USE.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL COMPANY (OR OUR SUPPLIERS) BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOST PROFITS, LOST DATA, COSTS OF PROCUREMENT OF SUBSTITUTE PRODUCTS, OR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF, OR INABILITY TO USE, THE SITE, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ACCESS TO, AND USE OF, THE SITE IS AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR DEVICE OR COMPUTER SYSTEM, OR LOSS OF DATA RESULTING THEREFROM.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY DAMAGES ARISING FROM OR RELATED TO THESE TERMS (FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION), WILL AT ALL TIMES BE LIMITED TO A MAXIMUM OF FIFTY US DOLLARS. THE EXISTENCE OF MORE THAN ONE CLAIM WILL NOT ENLARGE THIS LIMIT. YOU AGREE THAT OUR SUPPLIERS WILL HAVE NO LIABILITY OF ANY KIND ARISING FROM OR RELATING TO THESE TERMS.

SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Subject to this Section, these Terms will remain in full force and effect while you use the Site. We may suspend or terminate your rights to use the Site (including your Account) at any time for any reason at our sole discretion, including for any use of the Site in violation of these Terms. Upon termination of your rights under these Terms, your Account and right to access and use the Site will terminate immediately. You understand that any termination of your Account may involve deletion of your User Content associated with your Account from our live databases. Company will not have any liability whatsoever to you for any termination of your rights under these Terms, including for termination of your Account or deletion of your User Content. Even after your rights under these Terms are terminated, the following provisions of these Terms will remain in effect: Sections 2.2 through 2.6, Section 3 and Sections 5 through 10.

Company respects the intellectual property of others and asks that users of our Site do the same. In connection with our Site, we have adopted and implemented a policy respecting copyright law that provides for the removal of any infringing materials and for the termination, in appropriate circumstances, of users of our online Site who are repeat infringers of intellectual property rights, including copyrights. If you believe that one of our users is, through the use of our Site, unlawfully infringing the copyright(s) in a work, and wish to have the allegedly infringing material removed, the following information in the form of a written notification (pursuant to 17 U.S.C. § 512(c)) must be provided to our designated Copyright Agent:

• your physical or electronic signature;
• identification of the copyrighted work(s) that you claim to have been infringed;
• identification of the material on our services that you claim is infringing and that you request us to remove;
• sufficient information to permit us to locate such material;
• your address, telephone number, and e-mail address;
• a statement that you have a good faith belief that use of the objectionable material is not authorized by the copyright owner, its agent, or under the law; and
• a statement that the information in the notification is accurate, and under penalty of perjury, that you are either the owner of the copyright that has allegedly been infringed or that you are authorized to act on behalf of the copyright owner.

Please note that, pursuant to 17 U.S.C. § 512(f), any misrepresentation of material fact (falsities) in a written notification automatically subjects the complaining party to liability for any damages, costs and attorney’s fees incurred by us in connection with the written notification and allegation of copyright infringement.

The designated Copyright Agent for TheFairFactory, LLC is:

Copyright Agent, reem@myreem.ai

TheFairFactory, LLC, 131 Continental Dr, Suite 305, Newark, Delaware 19713.

Phone: +1 (302) 722-0876.

9.1 Changes. These Terms are subject to occasional revision, and if we make any substantial changes, we may notify you by sending you an e-mail to the last e-mail address you provided to us (if any), and/or by prominently posting notice of the changes on our Site. You are responsible for providing us with your most current e-mail address. In the event that the last e-mail address that you have provided us is not valid, or for any reason is not capable of delivering to you the notice described above, our dispatch of the e-mail containing such notice will nonetheless constitute effective notice of the changes described in the notice. Continued use of our Site following notice of such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.

10.2 Dispute Resolution. Please read the following arbitration agreement in this Section (the “Arbitration Agreement”) carefully. It requires you to arbitrate disputes with Company, its parent companies, subsidiaries, affiliates, successors and assigns and all of their respective officers, directors, employees, agents, and representatives (collectively, the “Company Parties”) and limits the manner in which you can seek relief from the Company Parties.

Applicability of Arbitration Agreement.

You agree that any dispute between you and any of the Company Parties relating in any way to the Site, the services offered on the Site (the “Services”) or these Terms will be resolved by binding arbitration, rather than in court, except that (1) you and the Company Parties may assert individualized claims in small claims court if the claims qualify, remain in such court and advance solely on an individual, non-class basis; and (2) you or the Company Parties may seek equitable relief in court for infringement or other misuse of intellectual property rights (such as trademarks, trade dress, domain names, trade secrets, copyrights, and patents). This Arbitration Agreement shall survive the expiration or termination of these Terms and shall apply, without limitation, to all claims that arose or were asserted before you agreed to these Terms (in accordance with the preamble) or any prior version of these Terms. This Arbitration Agreement does not preclude you from bringing issues to the attention of federal, state or local agencies. Such agencies can, if the law allows, seek relief against the Company Parties on your behalf. For purposes of this Arbitration Agreement, “Dispute” will also include disputes that arose or involve facts occurring before the existence of this or any prior versions of the Agreement as well as claims that may arise after the termination of these Terms.

Informal Dispute Resolution.

There might be instances when a Dispute arises between you and Company. If that occurs, Company is committed to working with you to reach a reasonable resolution. You and Company agree that good faith informal efforts to resolve Disputes can result in a prompt, low‐cost and mutually beneficial outcome. You and Company therefore agree that before either party commences arbitration against the other (or initiates an action in small claims court if a party so elects), we will personally meet and confer telephonically or via videoconference, in a good faith effort to resolve informally any Dispute covered by this Arbitration Agreement (“Informal Dispute Resolution Conference”). If you are represented by counsel, your counsel may participate in the conference, but you will also participate in the conference.

The party initiating a Dispute must give notice to the other party in writing of its intent to initiate an Informal Dispute Resolution Conference (“Notice”), which shall occur within 45 days after the other party receives such Notice, unless an extension is mutually agreed upon by the parties. Notice to Company that you intend to initiate an Informal Dispute Resolution Conference should be sent by email to: reem@myreem.ai, or by regular mail to 131 Continental Dr Suite 305, Newark, Delaware 19713. The Notice must include: (1) your name, telephone number, mailing address, e‐mail address associated with your account (if you have one); (2) the name, telephone number, mailing address and e‐mail address of your counsel, if any; and (3) a description of your Dispute.

Arbitration Rules and Forum.

These Terms evidence a transaction involving interstate commerce; and notwithstanding any other provision herein with respect to the applicable substantive law, the Federal Arbitration Act, 9 U.S.C. § 1 et seq., will govern the interpretation and enforcement of this Arbitration Agreement and any arbitration proceedings. If the Informal Dispute Resolution Process described above does not resolve satisfactorily within 60 days after receipt of your Notice, you and Company agree that either party shall have the right to finally resolve the Dispute through binding arbitration. The Federal Arbitration Act governs the interpretation and enforcement of this Arbitration Agreement. The arbitration will be conducted by JAMS, an established alternative dispute resolution provider. Disputes involving claims and counterclaims with an amount in controversy under $250,000, not inclusive of attorneys’ fees and interest, shall be subject to JAMS’ most current version of the Streamlined Arbitration Rules and procedures available at http://www.jamsadr.com/rules-streamlined-arbitration/; all other claims shall be subject to JAMS’s most current version of the Comprehensive Arbitration Rules and Procedures, available at http://www.jamsadr.com/rules-comprehensive-arbitration/. JAMS’s rules are also available at www.jamsadr.com or by calling JAMS at 800-352-5267.

Authority of Arbitrator.

The arbitrator shall have exclusive authority to resolve all disputes subject to arbitration hereunder including, without limitation, any dispute related to the interpretation, applicability, enforceability or formation of this Arbitration Agreement or any portion of the Arbitration Agreement, except for the following: (1) all Disputes arising out of or relating to the subsection entitled “Waiver of Class or Other Non-Individualized Relief,” including any claim that all or part of the subsection entitled “Waiver of Class or Other Non-Individualized Relief” is unenforceable, illegal, void or voidable, or that such subsection entitled “Waiver of Class or Other Non-Individualized Relief” has been breached, shall be decided by a court of competent jurisdiction and not by an arbitrator; (2) except as expressly contemplated in the subsection entitled “Batch Arbitration,” all Disputes about the payment of arbitration fees shall be decided only by a court of competent jurisdiction and not by an arbitrator; (3) all Disputes about whether either party has satisfied any condition precedent to arbitration shall be decided only by a court of competent jurisdiction and not by an arbitrator; and (4) all Disputes about which version of the Arbitration Agreement applies shall be decided only by a court of competent jurisdiction and not by an arbitrator. The arbitration proceeding will not be consolidated with any other matters or joined with any other cases or parties, except as expressly provided in the subsection entitled “Batch Arbitration.” The arbitrator shall have the authority to award monetary damages and to grant any non-monetary remedy or relief available to an individual party under applicable law, the arbitral forum’s rules, and these Terms (including the Arbitration Agreement). The arbitrator shall issue a written award and statement of decision describing the essential findings and conclusions on which any award (or decision not to render an award) is based, including the calculation of any damages awarded. The arbitrator shall follow the applicable law. The award of the arbitrator is final and binding upon you and us. Judgment on the arbitration award may be entered in any court having jurisdiction.

Waiver of Jury Trial.

EXCEPT AS SPECIFIED in section 10.2(a) YOU AND THE COMPANY PARTIES HEREBY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY. You and the Company Parties are instead electing that all covered claims and disputes shall be resolved exclusively by arbitration under this Arbitration Agreement, except as specified in Section 10.2(a) above. An arbitrator can award on an individual basis the same damages and relief as a court and must follow these Terms as a court would. However, there is no judge or jury in arbitration, and court review of an arbitration award is subject to very limited review.

Waiver of Class or Other Non-Individualized Relief.

YOU AND COMPANY AGREE THAT, EXCEPT AS SPECIFIED IN SUBSECTION 10.2(h) EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT ON A CLASS, REPRESENTATIVE, OR COLLECTIVE BASIS, AND THE PARTIES HEREBY WAIVE ALL RIGHTS TO HAVE ANY DISPUTE BE BROUGHT, HEARD, ADMINISTERED, RESOLVED, OR ARBITRATED ON A CLASS, COLLECTIVE, REPRESENTATIVE, OR MASS ACTION BASIS. ONLY INDIVIDUAL RELIEF IS AVAILABLE, AND DISPUTES OF MORE THAN ONE CUSTOMER OR USER CANNOT BE ARBITRATED OR CONSOLIDATED WITH THOSE OF ANY OTHER CUSTOMER OR USER.

Batch Arbitration.

To increase the efficiency of administration and resolution of arbitrations, you and Company agree that in the event that there are 100 or more individual Requests of a substantially similar nature filed against Company by or with the assistance of the same law firm, group of law firms, or organizations, within a 30 day period (or as soon as possible thereafter), the JAMS shall (1) administer the arbitration demands in batches of 100 Requests per batch (plus, to the extent there are less than 100 Requests left over after the batching described above, a final batch consisting of the remaining Requests); (2) appoint one arbitrator for each batch; and (3) provide for the resolution of each batch as a single consolidated arbitration with one set of filing and administrative fees due per side per batch, one procedural calendar, one hearing (if any) in a place to be determined by the arbitrator, and one final award (“Batch Arbitration”).

30-Day Right to Opt Out.

You have the right to opt out of the provisions of this Arbitration Agreement by sending a timely written notice of your decision to opt out to the following address: 131 Continental Dr Suite 305, Newark, Delaware 19713, or email to reem@myreem.ai, within 30 days after first becoming subject to this Arbitration Agreement.

10.3 Contact Information:
Reem
Address: 131 Continental Dr Suite 305, Newark, Delaware 19713
Telephone: +13027220876
Email: reem@myreem.ai

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