Terms of Service
Last Updated: November 3, 2025
By using Reem AI, you agree to these terms. If you don't agree, please don't use our service.
1. Service Description
Reem AI provides a User Portal where you can:
- Manage Your Profile: View and update your personal information (name, email)
- Connect Google Calendar: Optionally integrate your Google Calendar with read-only access
- AI Assistant Integration: Enable our WhatsApp AI assistant to access your calendar for providing scheduling context
- Event Synchronization: Automatically sync your calendar events via secure webhooks
What We Don't Do: We do NOT create, modify, or delete your Google Calendar events. We only READ your calendar information.
2. Account and Eligibility
To use our service:
- You must be at least 18 years old or have parental consent
- You must provide accurate account information (name, email, phone number)
- You must maintain the security of your encrypted access link
- Each user receives a unique encrypted portal link for secure access
3. Google Calendar Integration
When you connect Google Calendar:
- Read-Only Access: You grant us read-only access to view your calendar events - we cannot and will not modify your calendar
- Webhook Synchronization: We use Google's webhook notifications to keep your events up-to-date in real-time
- Data Storage: Event information is stored securely in our database as described in our Privacy Policy
- No Historical Sync: We only sync events from the moment you connect forward - no past events
- Google Compliance: We strictly comply with Google API Services User Data Policy, including Limited Use requirements
- Disconnect Anytime: You can revoke access instantly from your user portal, which will delete all synced events
4. Your Responsibilities
You agree to:
- Provide accurate and truthful account information
- Keep your encrypted portal link secure and confidential
- Not share your portal access link with unauthorized parties
- Use the service only for lawful and intended purposes
- Not attempt to reverse engineer, hack, or disrupt the service
- Not use the service to violate others' rights or privacy
- Notify us immediately of any unauthorized access to your account
5. Your Data Rights
You retain all rights to your data. By using our service:
- You grant us permission to store and process your calendar data solely to provide our AI assistant services
- You can update your profile information anytime through your user portal
- You can disconnect Google Calendar and delete all synced events instantly
- You can request data export or account deletion by contacting us
6. Service Availability & Maintenance
We strive to keep the service available 24/7, but we cannot guarantee uninterrupted access:
- Scheduled maintenance may temporarily affect service availability
- We may update, modify, or discontinue features with reasonable notice
- Google Calendar synchronization depends on Google's API availability
- Webhook delivery may be delayed in rare cases due to network conditions
7. Limitation of Liability
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. To the maximum extent permitted by law, we are NOT liable for:
- Data Loss: Loss of calendar data due to service interruptions or user disconnection
- Service Interruptions: Temporary unavailability or degraded performance
- Third-Party Services: Google Calendar API failures or policy changes
- Indirect Damages: Lost profits, missed appointments, or consequential damages
- User Error: Incorrect information provided or misuse of the service
Our total liability to you for any claims shall not exceed the amount you paid us in the last 12 months (if applicable).
8. Termination & Account Deletion
You Can End Your Use:
- Disconnect Google Calendar anytime - all synced events are immediately deleted
- Request full account deletion by contacting us - all data deleted within 30 days
We May Suspend or Terminate:
- Accounts that violate these terms or our policies
- Accounts involved in fraudulent, illegal, or harmful activities
- Accounts that abuse or attempt to disrupt our services
Upon termination, your access to the service ends immediately, and your data is deleted per our retention policy.
9. Changes to These Terms
We may update these terms to reflect:
- Changes in our services or features
- Legal or regulatory requirements
- Security or privacy improvements
We will notify you of material changes via email or through your user portal. Continued use of the service after changes constitutes acceptance of the updated terms.
10. Governing Law & Disputes
These terms are governed by the laws of Egypt. Any disputes shall be resolved through good-faith negotiation first. If negotiation fails, disputes may be submitted to arbitration or the appropriate courts in Cairo, Egypt.
11. Contact Us
Questions or concerns about these terms?
Email: support@myreem.ai
Legal: legal@myreem.ai
Website: https://myreem.ai
Phone: +20 12 72277718